Count on Complete Accountability

New York City Limo takes its commitment to superior service quality much, much further with the industry's most comprehensive Quality Assurance (QA) program, overseen by an entire department devoted to company-wide QA. Our QA initiatives include:

• A "Listen In" program to ensure reservation specialists and customer care representatives are at the top of their game
  
• A Next-Day Quality Assurance program utilizing random phone calls to passengers or travel arrangers the day following service to monitor reservation, chauffeur and vehicle quality
  
• An "Eyes of the Customer" program to survey travel arrangers in order to assess our performance vis-a-vis their expectations
  
• An "Eyes of the Manager" spot-inspection program to assess chauffeurs and their vehicles first-hand